Returns & Exchanges
At Consumer Cellular, we want you to be completely satisfied with your purchase. If you are not happy with your device or accessory, you can return it within 30 days of shipment for a full refund or exchange.
Initiate Your Return
Contact our customer support team within 30 days of your purchase to request a Return Authorization and receive your prepaid shipping label.
Prepare the Package
Place the device and all original accessories, manuals, and packaging into a secure shipping box to ensure the items are protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized shipping location or schedule a carrier pickup.
Receive Your Refund
Once our warehouse receives and inspects your returned equipment, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing