Frequently Asked Questions
Everything you need to know about our cellular service and devices.
How do I activate my Consumer Cellular device?
You can activate your device online through our website or by calling our customer support line. Most devices come with a pre-installed SIM card for a quick setup process.
What is your return policy for mobile phones?
We offer a 30-day risk-free guarantee. If you are not completely satisfied with your device or service, you can return it within 30 days for a full refund, provided usage limits haven't been exceeded.
Can I keep my current phone number?
Yes, you can transfer your existing phone number from your current carrier to Consumer Cellular. Simply provide your account details during the checkout process.
How long does shipping take for new devices?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options if you need your new phone or SIM card sooner.
Do I need to sign a long-term contract?
No, Consumer Cellular does not require long-term contracts. Our plans are month-to-month, allowing you to change your plan or cancel at any time without penalty.
Which network does Consumer Cellular use?
We utilize the nation's largest and most reliable 5G networks to ensure you have excellent coverage and high-speed data across the country.